Return Policy

Returning goods to spoposhop.com.au

1. If the goods are faulty

 

Our goods may come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a replacement or refund. You also may be entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you think that there is a fault with an item you have received, please let us know straight away by contacting our Customer Team. Please include as many details as possible about the order and the problem with the goods.

 

2. If you change your mind

 

In addition to your rights in relation to faulty goods, you can return any item within 14 days of receipt for a refund of that item. We will refund the monetary value of the goods returned to us, at the price you purchased them.

Please note that in the interests of hygiene, items marked with a '*' next to the name of the goods cannot be returned, unless they have remained in their original unopened package or are faulty.

If you change your mind about the goods (including the size or colour), the goods returned must be in their original condition, which includes any packaging.

 

3. Returns Generally

 

This section 3 applies to the return of all goods, regardless of whether they are faulty or you choose your mind or need a different size.

You are responsible for the costs of returning goods to us. Any goods returned are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error.

Click here to download a returns label or use the label on your delivery and returns note, enclosed with your goods.

We recommend you use a postal service that insures you for the value of the goods you are returning. Please send your returned goods to:

SPOPOSHOP

280 North Rocks Rd

North Rocks NSW 2151 Australia