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Information
Delivery
Order Processing & Shipping Info
Order Processing
At spoposhop.com.au, our business days are Monday - Friday (excluding holidays). We aim to ship out your order as soon as possible. Under most of the circumstance, your order will be processed within 1 business day.
Note:
Occasional delays in processing time or Cancellation of order may occur when an item purchased is on backorder or is out of stock. We are not responsible for delivery delays due to weather, insufficient address info, holidays, and/or carrier complications.
Shipping Carrier
Please ensure that you enter your shipping address correctly as we cannot redirect orders once they have been shipped.
All orders are shipped out directly from our Sydney Warehouse. As much as we want you to enjoy your products as quickly as we can, in most cases this is depend on our courier partner. Please note that delivery times do not include Saturdays, Sundays or Public Holidays.
Regular Parcel Delivery (1-5 days) - Highly recommended
Usually arrives all capital cities in the next business day, rural area might take up to 5 days. If you weren't home to receive the parcel, it will be available for pick up at the closest Post office to your given address. A notification card would be placed in your mail box.
Delivery times depend on your specified address. We aim to deliver your parcel within 1-5 working days of you placed the order.
Express Parcel Delivery
Australian Post guaranteed next business day delivery within the Express Post network which covers 80% of Australian addresses. If you weren't home to receive the parcel, it will be available for pick up at the closest Post office to your given address. A notification card would be placed in your mail box.
You can always track any Australian Post Delivery
| Orders under AUD$159 | Order Over AUD$159 | |
| Australian post Regular parcel with tracking | $9.95 | Free |
| Australian post Express parcel with tracking | $16.95 | Free |
International Shipping
We currently ship to worldwide.
You will see the actual shipping cost at the check-out process.
We will not be responsible for any customs fees that each individual country charges. All international orders will be marked as merchandise. If you have special request, please add a note when placing the order so we know to do so.
Shipping Policy
Please double check and make sure the Shipping Information is correct before submitting the order. Even if the order qualifies for free shipping, the customer will be responsible and charged for any additional shipping fee for the following:
1.) Inaccurate Shipping Address and Undeliverable Address
Please double check and make sure the Shipping Information and address is correct, deliverable, and complete (Suite, Apt, Room, etc.). spoposhop.com.au is not liable for any inaccurate shipping information and address. It is the customer’s responsibility to provide correct and accurate shipping information and address for Australia Post to deliver. Any charges incurred by spoposhop.com.au in the process of re-routing or making an address correction will be the responsibility of the customer. spoposhop.com.au will make every attempt to contact the customer in advance to avoid additional shipping charges if possible.
2.) Unsuccessful Delivery
Please be sure to receive and sign for the package if Australia Post needs a receiver to be there to sign for the package. Any charges incurred by spoposhop.com.au in the process of Unsuccessful Delivery, will be the responsibility of the customer.
3.) Refused Shipments
Shipping charges incurred by spoposhop.com.au while attempting to deliver the item(s) / merchandise which is refused will be the customer’s responsibility.
4.) Shipments Bounce Back and Re-Shipments
spoposhop.com.au will inform the customer of the situation and if the customer wants the item(s) / merchandise, it is the customer’s responsibility for Re-Shipment of the Package. If the customer no longer wants the package, they will be responsible for the Unsuccessful Delivery and a 10% restocking fee. The customer will get a refund minus the shipping cost, unsuccessful delivery, and a 10% restocking fee. If the Customer doesn’t respond or contact spoposhop.com.au after 20 business days from the first notification of the Shipment Bounce Back, iMomoko.com will issue a refund minus the shipping cost, unsuccessful delivery, and a 10% restocking fee.
If any of the issue occurred, is due to spoposhop.com.au, spoposhop.com.au will be responsible for the additional incurred shipping charges only.